HOW DO I RETURN GOODS?
Counting from the date your order is received, you have 14 working days to return the products ordered.
Returns can only be made by adhering strictly to the procedure below:
– You must send an e-mail to firstname.lastname@example.org stating that you will be returning the merchandise.
– Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They therefore must not have been worn, washed or damaged.
The returns address is: 6 avenue Matignon, 75008, Paris, France
- – For Trespass by Francesca to take responsibility for any loss of products during transport, we would advise you to send all your returns by registered post with acknowledgement of receipt. If not, will be unable to refund the cost of the items.
– The customer is exclusively responsible for the cost of returning items.If the above conditions are met, the total amount of the items returned will be refunded.
Your refund will take effect within thirty 30 days of receiving the items. You will be refunded by crediting the bank account used for your payment through your PayPal payments.
HAVE YOU RECEIVED MY RETURNS?
You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Department and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.
WHAT SHOULD I DO IF MY PARCEL IS DAMAGED ON ARRIVAL?
On the receipt of your parcel, if you see that the packaging is showing signs of damage, you may either: refuse the parcel, in which case it will be returned straight to our logistics centre, or you must note down the defects by hand on the delivery note. In particular, you must notify the carrier of even the slightest sign of impact (holes, indication of crushing, etc) on the packaging and, if necessary, refuse the goods. Writing the words « Subject to Unpacking », or similar, on the delivery note carries no weight.
In any case, you may not accept the parcel whilst expressing reservations.
MY ITEM HAS A FAULT
Trespass by Francesca pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, we will refund your order. Return charges will be at our expense.